Delivery policy

DELIVERY POLICY – CLIN BEAUTY

This Delivery Policy applies to all orders placed on the website clinbeauty.shop and is valid for deliveries made in Romania and the European Union.

1. Delivery in Romania

Deliveries in Romania are made via FAN Courier/Fedex/DPD, to pick-up points or partner lockers.

Delivery cost in Romania

  • 25 RON – standard national rate
  • FREE delivery for orders of minimum 150 RON

The rate is fixed, regardless of locality or order weight (up to 5 kg).

Estimated delivery time

  • 1–2 business days from order confirmation

2. Delivery in the European Union (EU)

International deliveries are processed via Fedex/DPD.

Countries we deliver to

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.

Delivery cost in EU

  • 100 RON (approx. 18 EUR) – standard rate
  • FREE delivery for orders of minimum 700 RON

Estimated delivery time

  • 5 business days, depending on the country

3. Order processing time

All orders are processed within 1–2 business days.

During busy periods (holidays, promotional campaigns), processing may take up to 3 days.

Orders placed on weekends or non-working days will be processed on the next business day.

4. Order confirmation and tracking

After processing and handing over the order to the courier, you will receive an automatic email with:

  • shipment confirmation
  • tracking number

5. Packaging and weights

Products are packaged securely, using appropriate boxes and protective materials.

Estimated shipping weight:

  • Hydra-Nourishing Serum: 0.26 kg
  • BB Gel Perfection: 0.22 kg
  • Eye patches: 0.17–0.58 kg (depending on package)
  • Massage device: 0.33 kg
  • Sets: 0.60–1.00 kg

These weights are automatically used by the system to calculate international shipping rates.

6. Failed deliveries / Incorrect addresses

Clin Beauty is not responsible for delays caused by:

  • incomplete or incorrect address
  • courier's inability to contact the recipient
  • delayed collection of parcels from FAN Courier/Fedex/DPD points

In case of non-collection of the order, return costs may be deducted from the refund.

7. Return of parcels

If a parcel is automatically returned to us (expired at pick-up point, wrong address, etc.), we can resend it only after payment of a reshipping fee.

8. Additional questions

For any questions regarding delivery, you can contact us at:
📧 contact@clinbeauty.shop

Clin Beauty reserves the right to update the delivery policy at any time, depending on market conditions and courier rates.