Return policy

RETURN POLICY – CLIN BEAUTY

Last updated: July 2026

Thank you for choosing Clin Beauty. We want every customer to be fully satisfied with their purchase.
This Return Policy explains how you can return products purchased from www.clinbeauty.shop

1. Right of withdrawal – 14 days

According to current legislation (OUG 34/2014), you have the right to return products purchased online within 14 calendar days of receiving the package, without needing to justify your decision.

To initiate a return, write to us at:

contact@clinbeauty.shop

2. Return conditions

For a product to be eligible for return, it is necessary that:

✔ the product must be sealed

✔ the product must be unused

✔ the product must be in its original packaging, undamaged

✔ the product must show no signs of testing or opening

✔ included accessories, samples, or bonuses must be returned together

For hygiene and health protection reasons, we do not accept opened or tested cosmetic products.

3. Products that CANNOT be returned

According to the law, the following are not eligible for return:

  • unsealed cosmetic products
  • products with packaging damaged due to use
  • tested, opened, used products
  • products without original packaging

For the safety of all customers, these products CANNOT be resold.

4. Returning sets

If you purchased a Clin Beauty set, returns are accepted only for the entire set.
Products from the package cannot be returned individually.

5. Return costs

The return cost is borne by the customer, except in situations where the product was:

  • wrongly delivered
  • manufacturing defect
  • damaged during transport (based on photo evidence)

The fee charged is that applied by the courier used (Fan Courier/Fedex/DPD).

👉 If a package is NOT collected from the delivery point and returns to us, return costs may be deducted from the refunded amount.

6. Return process – simple steps

  1. Send a request to: contact@clinbeauty.shop
  2. Include the order number and the product you wish to return
  3. You will receive instructions for sending the package
  4. After the package arrives, we verify the integrity of the products (1–2 days)
  5. Within a maximum of 14 calendar days, the amount will be refunded

7. Money refund

The refund will be made using the same payment method used when placing the order:

  • bank card → refund directly to the card
  • cash on delivery → refund to a bank account provided by the customer

Clin Beauty does not offer cash refunds.

8. Defective or damaged products

If you received a damaged product or a wrong product:

  1. Photograph the package and the product received
  2. Send the images to contact@clinbeauty.shop within 48 hours
  3. We will replace or refund the product without additional costs

Our priority is to resolve any situation quickly.

9. Return contact

For any questions or return requests:

📧 Email: contact@clinbeauty.shop