Refund policy
RETURN POLICY – CLIN BEAUTY
Last updated: July 2026
Thank you for choosing Clin Beauty. We want every customer to be fully satisfied with their purchase.
This Return Policy explains how you can return products purchased from www.clinbeauty.shop
1. Right of withdrawal – 14 days
According to the legislation in force (GEO 34/2014), you have the right to return the products purchased online within 14 calendar days from receiving the package, without the need to justify the decision.
To initiate the return, write to us at:
contact@clinbeauty.shop
2. Return conditions
In order for a product to be eligible for return, it is necessary that:
✔ the product to be sealed
✔ the product is unused
✔ the product must be in the original packaging, without damage
✔ the product does not show traces of testing or opening
✔ Included accessories, samples or bonuses to be returned together
For hygiene and health protection reasons, we do not accept opened or tested cosmetics.
3. Products that can NOT be returned
According to the law, the following are not eligible for return:
- Unsealed cosmetics
- products with packaging damaged after use
- Tested, opened, used products
- Products without original packaging
For the safety of all customers, these products may NOT be re-sold.
4. Return of sets
If you have purchased a Clin Beauty set, the return is only accepted for the entire set.
The products in the package cannot be returned individually.
5. Return costs
The return cost is borne by the customer, unless the product was:
- Wrongly delivered
- manufacturing defect
- damaged in transit (based on photo evidence)
The rate charged is the one applied by the courier used (Fan Courier/Fedex/DPD).
👉 If a parcel is NOT picked up from the point of delivery and returns to us, the return costs may be withheld from the amount refunded.
6. Return process – simple steps
- Send a request to: contact@clinbeauty.shop
- Include the order number and the product you want to return
- You will receive instructions for sending your package
- After the package arrives at us, we check the integrity of the products (1–2 days)
- Within a maximum of 14 calendar days, the amount will be refunded
7. Money back
The refund will be made by the same payment method used to place the order:
- bank card → refund directly to the card
- Cashback → cashback to a bank account provided by the customer
Clin Beauty does not offer cash refunds.
8. Defective or damaged products
If you've received a damaged product or the wrong product:
- Photograph the package and the product received
- Send images to contact@clinbeauty.shop within 48 hours
- We will replace or refund the product at no additional cost
Our priority is to quickly resolve any situation.
9. Return contact
For any questions or return requests:
📧 Email: contact@clinbeauty.shop